Privacy Policy TG88 – Our Commitment to Protecting Your Personal Data

Tg88 understands that your trust is the foundation of our relationship. When you register and play on our platform at tg88.nz, you are entrusting us with your personal information. We do not take that responsibility lightly.

This Privacy Policy transparently describes the types of personal data we collect from you, the purposes for which it is collected, how we protect it, with whom we may share it (and under what circumstances), and the rights you hold as the owner of that data. This document applies to all users who access or use the tg88 platform, whether through the website tg88.nz or via our mobile app.

By using tg88's services, you agree to the collection and use of your personal information as described in this policy. If you do not agree with any part of this policy, please contact our support team or discontinue use of the platform.

Tg88 only collects personal data that is genuinely necessary to provide a safe, fair, and legally compliant service. Below are the main categories of data we collect:

We do not collect sensitive information such as biometric data, health information, or religious beliefs unless specifically required to comply with certain legal obligations.

Every piece of data we collect has a clear and legitimate purpose. tg88 uses your personal information for the following purposes:

• Account Management: Create, verify, and maintain your account on the TG88 platform, and securely process login requests.
• Transaction Processing: Process your deposits and withdrawals via supported payment methods such as DuitNow, FPX, Touch 'n Go eWallet, and Boost.
• Identity Verification (KYC): Verify your identity to meet legal compliance requirements for anti-money laundering and fraud prevention.
• Customer Support: Respond to enquiries, resolve complaints, and provide technical assistance via live chat or email.
• Fraud Prevention: Detect and investigate suspicious activity, including unauthorised access or fraud attempts.
• Legal Compliance: Fulfil reporting and compliance obligations to relevant authorities when required.
• Platform Improvement: Analyse usage patterns in aggregate to improve the performance, security, and user experience of the TG88 platform.
• Service Communications: Send important notifications relating to your account, changes to terms, or security issues that require your immediate attention.

Tg88 understands your privacy concerns. We do not sell or disclose your personal data to third parties for their own marketing purposes. However, there are specific situations where data sharing is necessary and lawful:

• Payment Service Providers: Transaction information is shared with approved payment processors to enable deposits and withdrawals to be processed securely. All such providers are bound by strict confidentiality agreements.
• Game Providers: Basic account information is shared with licensed game providers operating on the TG88 platform to enable you to access and play their games.
• KYC Verification Services: Your identity documents are submitted to certified third-party identity verification partners for KYC processing.
• Relevant Authorities: tg88 will disclose information to law enforcement or regulatory authorities when required by court order or applicable law.
• Analytics Services: Anonymised and aggregated usage data may be shared with analytics services for platform improvement purposes.

All third parties receiving data from tg88 are contractually bound to protect that information and use it only for the specified purpose. We conduct regular due diligence reviews on all our data partners.

Tg88 makes serious investments in cybersecurity infrastructure to keep your personal data protected at all times. The following technical and organisational measures have been implemented:

• 256-bit SSL Encryption: All data transmitted between your device and tg88 servers is encrypted using the latest SSL/TLS protocols meeting banking-industry standards.
• Stored Data Encryption: Sensitive data stored in our databases, including financial details, is encrypted using the AES-256 encryption algorithm.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) for an additional layer of account protection.
• Continuous Monitoring: An AI-powered threat detection system monitors platform activity 24/7 to identify and respond to any intrusion attempts.
• Periodic Security Audits: Our security infrastructure is periodically audited by independent security experts to ensure the highest standards are maintained.
• Internal Access Controls: Access to members' personal data by tg88 internal staff is strictly limited based on the principle of least privilege.

Tg88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Save your preferences such as language, display settings, and frequently used account details for your convenience.
• Analytics Cookies: Helps us understand how users interact with our platform in aggregate, so we can make meaningful improvements.
• Security Cookies: Used to detect suspicious login activity and protect your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality and security of the tg88 platform. Note: We do not use third-party cookies for targeted advertising purposes.

As a tg88 member, you have specific rights regarding your personal data. tg88 respects and facilitates the exercise of these rights:

To exercise any of the above rights, please contact the tg88 customer support team via live chat or email. We will process your request within 14 business days. Note: Some requests may be subject to prior identity verification and legal data retention requirements that override the right to deletion.

Tg88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Below are our data retention guidelines:

• Active Account Data: Retained for as long as your account remains active on the tg88 platform.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date to meet financial regulations and anti-money laundering requirements.
• KYC Documents: Retained for 5 years after account closure or the date of last verification, whichever is later.
• Communication Logs: Customer support records are retained for 3 years for service quality and dispute resolution purposes.
• Closed Account Data: Basic account information is retained for 5 years after account closure for compliance purposes and to prevent unauthorised re-registration.

Once the retention period expires, data will be securely deleted or anonymised using procedures that ensure it cannot be recovered.

The tg88 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. Our registration process includes rigorous age verification through KYC to ensure only adults are eligible to open an account.

Tg88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. The "Last updated" date at the top of this page will always reflect the latest version.

For significant changes, we will notify you via in-platform notification or registered email at least 7 days before the changes take effect. Continued use of the tg88 platform after such notification constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our data protection team is ready to assist you. We are committed to responding to all privacy-related enquiries in a timely manner.

• Live Chat: The fastest option — available directly within the tg88 platform with an average response time of under 2 minutes, 24 hours a day, 7 days a week.
• Email: [email protected] — for privacy enquiries requiring detailed clarification or supporting document submission.
• FAQ: Visit our FAQ page for quick answers to the most frequently asked questions about privacy and data security.

All official requests relating to personal data (access, correction, deletion) will be processed within 14 business days upon successful identity verification.